Privacy Policy — Neighborhood Neuropathy

1. Who we are

Neighborhood Neuropathy is a wellness studio operated by Dr. Steven Zilke ("we," "us," or "our"), located at 8460 Watson Road, Suite 110A, Saint Louis, MO 63119. We provide non-clinical wellness services for peripheral neuropathy, including in-studio sessions and community programs. Questions about this policy can be directed to us at (314) 408-8080.

2. Information we collect

We collect information you provide directly and information generated through your use of our services:

Account & contact information

Name, email address, phone number, and any health information you share when scheduling appointments or signing up for community programs.

Payment information

Payment details are processed securely. We do not store your credit card number or CVV. We retain billing records such as transaction amounts, dates, and receipt information for your records.

Email & marketing communications

When you opt in to receive communications from us, your email address and engagement data are managed through GoHighLevel, our CRM platform.

Usage & technical data

IP address, browser type, device information, referring URLs, and pages visited on our website. This data may be collected through cookies, analytics tools, and the Meta Pixel.

3. How we use your information

We use the information we collect to:

Schedule and manage your appointments and sessions
Process payments and send receipts
Send program updates, wellness tips, and community announcements (with your consent)
Respond to inquiries and provide customer support
Analyze usage and run advertising through Meta Pixel to reach relevant audiences
Comply with legal obligations

4. Third-party service providers

We share data with trusted third parties only as necessary to operate our business:

Provider	Purpose	Data shared
GoHighLevel	Appointment scheduling, email marketing & CRM	Name, email, phone, engagement data
Meta Pixel (Facebook/Instagram)	Advertising & retargeting	Browser/device data, page visits, conversion events

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Cookies & tracking

Our website uses cookies and similar tracking technologies, including the Meta Pixel, to improve your experience, analyze site traffic, and support advertising. The Meta Pixel may track your activity on our site and share that data with Meta Platforms for ad targeting. You can control cookie preferences through your browser settings or opt out of Meta's ad tracking at facebook.com/adpreferences. Disabling certain cookies may limit some functionality on our site.

6. Email communications & opt-out

By providing your email address and opting in, you consent to receive program updates, wellness tips, and promotional communications from Neighborhood Neuropathy via GoHighLevel. You may unsubscribe at any time by clicking the "unsubscribe" link in any email we send. Please allow up to 10 business days for opt-out requests to take effect. Transactional emails related to your appointments or account may still be sent after unsubscribing from marketing.

7. Data retention

We retain your personal information for as long as your account is active, as needed to provide you services, or as required by law. If you request deletion, we will remove your personal data within a reasonable time, except where retention is required for legal or financial record-keeping purposes.

8. Your rights

Depending on your location, you may have rights regarding your personal data, including:

Access — request a copy of the personal data we hold about you
Correction — request that we update inaccurate or incomplete information
Deletion — request that we delete your personal data, subject to legal limitations
Opt-out — unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at (314) 408-8080.

9. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us and we will promptly remove it.

10. Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

11. Medical disclaimer

Neighborhood Neuropathy provides non-clinical wellness services only. Our sessions are not medical care, physical therapy, or a substitute for professional medical advice. Consult your physician before beginning any wellness program. Results vary by individual and are not guaranteed.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Addendum A — California residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information:

Right to know — you may request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to delete — you may request deletion of your personal information, subject to certain exceptions.
Right to opt out of sale — we do not sell personal information.
Right to non-discrimination — we will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact us at (314) 408-8080 with the subject "CCPA Request." We will respond within 45 days as required by law.

13. Contact us

Neighborhood Neuropathy

Dr. Steven Zilke
8460 Watson Road, Suite 110A
Saint Louis, Missouri 63119
(314) 408-8080